Terms and conditions

General Terms and Conditions

Version: 28 February 2026

1. Scope

These General Terms and Conditions apply to all orders placed through the online shop of Alpha4lution UG (haftungsbeschränkt) by consumers and by traders.

A consumer is any natural person who enters into a legal transaction for purposes that predominantly can be attributed neither to their commercial nor to their self-employed professional activity.

A trader is a natural or legal person or a partnership with legal capacity that, when entering into the contract, acts in the exercise of its commercial or self-employed professional activity.

Conflicting or deviating terms of the customer are not recognised unless the provider expressly agrees to their application.

2. Provider and contact

The language of the contract is German.

3. Conclusion of contract

The product presentations in the online shop do not constitute a legally binding offer, but an invitation to place an order.

By clicking the order button, the customer submits a binding offer to conclude a contract of sale for the goods contained in the basket.

The contract is concluded when the provider accepts the order by an order acceptance (for example by email) or dispatches the goods. An automated order confirmation does not yet constitute acceptance of the offer unless it is expressly designated as such.

As a rule the text of the contract is not stored permanently. The customer can document the order data by means of the order confirmation.

4. Prices, shipping costs, payment methods

All prices are in euros and include statutory value added tax, plus shipping costs.

A flat shipping rate of 4.95 € per order applies, unless something different is shown during the ordering process.

There is no minimum order value.

4.1 Payment methods

The following payment methods are currently available: PayPal, credit card. Further payment methods may be shown during the ordering process. The payment methods actually offered at checkout are authoritative.

Unless stated otherwise, payment is due immediately upon conclusion of the contract.

5. Delivery, delivery times, passing of risk

Delivery is made within the DACH region (Germany, Austria, Switzerland) to the delivery address specified by the customer.

5.1 Delivery times

• Germany: 2–4 working days
• Austria: 3–6 working days
• Switzerland: 4–8 working days

Unless stated otherwise, the delivery period begins when the contract is concluded; for payment methods that require an incoming payment, it begins when the payment is received.

5.2 Passing of risk

For consumers, the risk of accidental loss and accidental deterioration of the goods passes to the consumer upon handover.

For traders, the risk passes upon handover of the goods to the carrier.

5.3 No digital content

Only physical goods are delivered; digital content is not part of the contract.

6. Right of withdrawal (consumers)

Consumers generally have a statutory right of withdrawal. Details, conditions and how to exercise it follow from the separate withdrawal notice at /en/right-of-withdrawal/.

7. Retention of title

The goods remain the property of Alpha4lution UG (haftungsbeschränkt) until payment has been made in full.

8. Warranty and liability for defects

The statutory rights in respect of defects apply.

Towards traders, the limitation period for claims in respect of defects in newly manufactured items is 12 months from delivery, to the extent permitted by law. This does not apply to claims for damages arising from injury to life, body or health, nor in cases of intent or gross negligence.

Obvious transport damage should be reported to the deliverer and to the provider as promptly as possible — without this being a condition for statutory claims.

9. Liability

The provider is liable without limitation for damages arising from injury to life, body or health that are based on a breach of duty, and for damages based on intent or gross negligence.

In the case of slightly negligent breach of material contractual obligations (cardinal obligations), liability is limited to the foreseeable damage typical for the contract. Material contractual obligations are obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer may regularly rely.

Otherwise liability is excluded to the extent permitted by law.

10. Information on food supplements

The recommended daily intake must not be exceeded.

Food supplements are not a substitute for a varied and balanced diet and a healthy lifestyle.

Keep out of the reach of young children.

Consumption is at your own responsibility. In case of pregnancy, breastfeeding, use of medication or existing illness, medical advice should be sought before use.

Only the information on the respective product page and on the packaging or label is binding with regard to ingredients, allergens, nutritional values, recommended intake and warnings.

The provider makes no individual health-related or medical statements about the effect of a product beyond the legally permitted information shown on the product page.

11. Vouchers

Vouchers may be redeemed in accordance with the conditions stated in each case. Unless stated otherwise:

• Vouchers can only be redeemed for orders in the online shop and only within the stated period of validity.
• Payment in cash is excluded.
• Subsequent crediting against orders already completed is excluded.
• Where misuse is suspected, the provider may refuse redemption to the extent this is objectively justified.

12. Data protection

Information on the processing of personal data can be found in the privacy policy.

13. Consumer dispute resolution (section 36 VSBG)

Alpha4lution UG (haftungsbeschränkt) is neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.

14. Final provisions

The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods, unless mandatory consumer protection provisions preclude this.

If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships is the registered office of the provider.

Should individual provisions of these Terms and Conditions be or become wholly or partly invalid, the validity of the remaining provisions remains unaffected.